Yodel is currently experiencing service delays due to a system-wide outage

Please note that orders may be slightly delayed. Please allow additional time for your order to reach you.

Keg returns and order tracking are now available.

We apologise for any inconvenience and thank you for your patience.

We are working with Yodel to resolve this as fast as possible. Please use this page to keep up to date on the current status.

Latest updates

27/06/2022 - 13:00

As of this morning, Yodel collections for keg returns are enabled and you can now book returns using this method.

23/06/2022 - 17:30

We are still in contact with Yodel who are investigating to understand if any personal data has been compromised.

If your personal data has been affected, Yodel will contact you directly.

To reassure you, Yodel does not have your payment details (like credit card numbers) or your password information.

However, we recommend you stay vigilant, and always follow these simple tips to help you stay safe online:

  • Be aware of any suspicious phone calls, emails or text messages. Genuine companies will never ask for your usernames, passwords, or bank card details via a phone call, email or text.
  • If you see a suspicious email or text, don’t open any links or attachments. Delete the message straight away. If the email claims to be from an organisation (like HMRC), phone them directly using the phone number found on their official website and ask them to confirm the message is genuine.
  • Visit Take Five To Stop Fraud and Get Safe Online for more helpful tips.

22/06/2022 - 11:45

Yodel informed us that they're making some significant progress in restoring their platforms.

Yodel's Driver app, parcel tracking via their website and Yodel's Parcel Tracker app are now functional.

You should now be able to track your parcel's status via Yodel's website.

21/06/2022 - 12:15

The issue is still ongoing. Yodel sortation hubs have been operating overnight & local service centres are continuing to operate on a reduced service.

In addition to what we already know, it appears that keg return collections that have been planned for today are also being impacted.

This means that unfortunately any collections arranged for today will not go ahead.

We’ll notify all customers once Yodel’s services are back live so collections can be re-arranged.

20/06/2022 - 14:50

Yodel is currently experiencing service delays due to a system-wide outage. Please note that orders may be slightly delayed. Keg returns and order tracking are also temporarily unavailable.

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