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Beer Hawk is rated 4.60 stars by based on 3095 merchant reviews

4.60 / 5 Rating
3095 Reviews
I ordered a case of beers for my boyfriends birthday 13th October and it's now the 25th and they are still not delivered. I have tried calling their customer service but their number is just for ordering and not speaking to someone regarding an order. Apparently they call you back although I am still waiting for a call and 2 emails to customer service have been ignored (from 3 days ago) It seems there is no correct administration here where the communicate with each other or customers. I do NOT recommend this company.
First of all I would like to say the quality of beer and the variation that is offered was excellent my main issue was with Beer Hawks customer service. The delivery date was missed by over a week which caused the case of beer not to be available for the event I required it for. I had to chase up Beer Hawk to get a status about when they intended to deliver the goods. Their response was generic and disappointing. I will not be shopping with Beer Hawk again and I will be advising my friends and colleagues to take their business else where.
I ordered a perfect draft machine with 2 x beer kegs. Machine arrived without the kegs. Phoned to ask why and was told that there were difficulties with the beer keg supply and no date for delivery could be confirmed. Result machine with no beer. Opted to send the machine back and then got bounced between the different published telephone numbers trying to organise this. It was not even possible for the customer service department to explain to me if a returns label for the carrier would be needed. Eventually machine was collected and a credit given but i was left feeling that this was a very poor customer experience all round. Be aware.