I sent an order from Darwin Australia to be delivered to a friends birthday in the UK. This arrived promptly and was a fantastic surprise for my friend who really enjoyed the beer . I forgot to add a birthday message and I sent a message to do this and the lovely guy there added this for me. It was a huge success. Thank you Beer Hawk.
The beers arrived very promptly thank you, alas I ordered 8 glasses and the wrong ones arrived.
They were for a gift , so I promptly phoned the office. Quite abrupt staff saying I was talking to wrong area, but I pointed out to them I was phoning number on website, not customers fault that if no one from customer services answers that it gets diverted to another area of the company.
Eventually got through to appropriate person and informed them of error. They said they had packed my glasses and didn't know why I had been sent the wrong ones, agreed that I had and they said they could see my glasses still in the warehouse. Man said he would organise the correct ones to be sent out. That was three weeks ago. Still no glasses, over 20 attempts to ring ( no answer) eventually got through last week the gentleman who said they had gone from warehouse and that he would Contact courier and get back to me within the hour. Surprise surprise nothing heard back and that was last week. The 60th birthday party has been and gone now, and I haven't been able to give my gift of a variety of your beers and glasses.
Your large box of ring glasses is still taking room up in my kitchen as I don't know what to do with them. Please , please can I have my glasses!!!
Avoid this company I'm afraid as their customer service is pants.
I wanted to support smaller businesses, but I'm now regretting that decision.